Job Information
Hilton Bell Attendant 行李员 in Chongqing, China
Position Summary 职位概述
1.To load and unload cars on arrival and departure of guests, and assist guests entering and leaving the vehicles.
在客人上下车时帮客人开车门并提醒客人车顶高度。
2.To load and unload guests’ belongings on arrival and departure of the guests, and assist guests entering and leaving the vehicles.
在客人到店或离店时，应帮助客人上下行李。
3.Answer guest inquiries by providing accurate and appropriate information.
用准确适当的信息，解答客人询问
What are we looking for?
A Bell Attendant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Maintain high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Motivated and committed, approaching all tasks with enthusiasm, seizing opportunities to learn new skills or knowledge in order to improve personal performance.
• Be flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Good organization and coordination skills.
• Strong sense of responsibility and self-motivation.
• Patient and responsible to solve all problems.
• Able to maintain excellent relations with team members.
• Able to work under great physical and mental pressures.
• Understand basic spoken English to meet business needs.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job: Guest Services, Operations, and Front Office
Title: Bell Attendant 行李员
Location: null
Requisition ID: HOT0A4CQ
EOE/AA/Disabled/Veterans