Hilton Jobs

Country IT Manager Germany in Berlin Frankfurt or Munich

60% on property at a Hotel in the Location

40% remote including travel throughout Germany

From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

As a Country IT Manager Germany,you will bring your technical skills to a hospitality company with an award-winning culture. You will lead the Germany Technology Field Services team reporting to the Director Field Services Continental Europe, you willsupport projects including Hotel Refurbishments, Hotel Technology Refreshes, Team Trainings & Succession Planning, Proper Cyber Security Management. and the migration of our properties to the new PMS Platform.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

·Provides direction and directives to the hotel technology team members in the performance of their duties, establishing work priorities and in achieving management & corporate objectives

·Lead the Cyber Security Control and Management for all properties, so that hotels fulfill the corporate KPI’s.

·Manage User Support (including Team Member Rotation)

·Escalation Management with Corporate Support and 3rdParty Vendors

·Constantly evaluates support structures to be in line with the business requirements

·Communication with the team and co-ordination of trainings and personal development

·Explore opportunities to optimize on property technology costs.

·Constantly evaluates support structures to be in line with the business requirements

·Establishes hotel technology department operational procedures and processes

·Manages departmental budget, controls activities and spend throughout the year to ensure optimal financial results.

·Provide support to Hotel new opening & renovation projects in the country

How you will collaborate with others:

· Regular Update Calls with the Area GM’s including weekly report and attendance of monthly Germany GM Calls

· Attendance of Hotel & Project Meetings when required

· Weekly Calls with the Field Services team and 1:1 with each team member on a regular basis

·Monthly Reporting to and update calls with Director Field Services Continental Europe

·Attendance of Corporate Calls and Meetings – upon invitation

What projects you will take immediate ownership of:

·Management of the technology Support Structure for Germany

·Approved and planned Technology Projects for 2024

·Full Review of Hotel Support Matrixes and processes

·Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities

Direct Reports : Germany Field Technology Team

What are we looking for?

• The success in this role will demonstrate itself through the following attributes and skills:
• Strong project management skills, including the ability to prioritize, manage details through to completion and ensure project deadlines are met.
• Strong problem-solving skills, including ability to effectively address any issue in collaboration with others as appropriate; ability to proactively identify and prevent potential problems; ability to develop problem solving skills among direct reports and other team members as appropriate.
• Absolute discretion and confidentiality regarding sensitive information.
• Ability to direct and motivate a team.
• Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities

You have these minimum qualifications:

·7 years of work experience in Hotel Technology Field Services

·You are a flexible, motivated, open to change and can lead a team

·Travel up to 40% as regular Site Visits to all properties must be performed

·German and English language skills

WHAT IT IS LIKE WORKING FOR HILTON

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands (https://jobs.hilton.com/us/en/brands) . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog (https://jobs.hilton.com/us/en/blog) and Instagram (https://www.instagram.com/hiltoncareers/) to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.Please contact us (https://cdn.phenompeople.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance-English-20230515-1684253430519.pdf) if you require an accommodation during the application process.

Job: Technology

Title: Country IT Manager Germany

Location: null

Requisition ID: HOT0AOVK

EOE/AA/Disabled/Veterans