Hilton Jobs

JOB OVERVIEW

The Restaurants & Bars Manager is responsible for the successful management and commercial performance of selected hotel venues, including all-day dinning, in-room dining, Kiosk (Lobby Bar) and Pasteleria.

·Are you passionate about excellent food and drink?

·Do you know what it takes to inspire your team to create exceptional guest experiences every time?

·Do you think breakfast is an important start to the day?

·As a leader, are you supportive and inclusive?

If so, this role is made for you!

KEY RESPONSIBILITIES

As Restaurants & Bars Manager, you will:

1. Excellent Food & Beverage

·Partner with the Culinary team to create attractive F&B concepts, menus, products and promotions that drive revenue and profit

·Deliver high-quality, well-presented food and beverage to meet guests’ needs

·Champion Hilton’s sustainability goals through local sourcing, use of seasonal produce and minimizing food waste.

2. Exceptional Guest Experiences

·Deliver exceptional guest experiences by maintaining consistently high service standards and product knowledge throughout the restaurants and bars teams

·Lead your team to deliver exceptional customer experiences, making sure they provide authentic personalised service and in-depth product knowledge

·Develop great customer relationships, recognizing repeat guests, preferences and celebrations to improve loyalty.

·Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty

·Enhance the hotel’s image through online reputation management for F&B, driving positive reviews on key platforms and websites (e.g. TripAdvisor, Google Reviews)

3. Great Working Environment

·Lead, develop and inspire the Restaurant & Bar, IRD, Lobby Bar and Pasteleria Team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals

·Practice great people management, from recruitment to training to succession planning and recognition

·Develop an efficient workforce plan to identify current and future needs based on forecast business volumes, budgets and HR guidelines

·Schedule Team Members’ working time efficiently, offering flexibility where possible and minimizing overtime costs

·Communicate well and often, building great relationships with key stakeholders

4. Day-To-Day Essentials

·Ensure operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected

·Make sure sure opening and closing procedures are carried out correctly at each venue, including financial reports and reconciliations

·Ensure all venue operations are managed effectively to give guests a great start and end to their day. Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times

·Complete all necessary administration in accordance with Company procedures relating to all staff members

·Work with the Purchasing team to select suppliers and create efficient purchasing processes. Manage restaurant inventory, stock control and purchasing, following hotel guidelines.

·Keep up to date with what’s happening in F&B – current and future trends, markets, ingredients, competitors and suppliers – to drive innovation

5. Commercial Performance

·Deliver strong commercial performance from your venues, considering financials, market strategy, team member and guest experience

·Partner with the Commercial team on marketing plans to increase the number of guests dining in-house and on marketing and social media plans for the restaurant to drive visibility and reputation for external guests.

· About DUO Lisbon, Curio Collection by Hilton Join the Hilton Pre-Opening Team as restaurant and Bar Manager and be a Part of the Excitement in the vibrant city of Lisbon!Are you ready to embark on a new adventure in the cosmopolitan Lisbon? Hilton is thrilled to announce the debut of the Duo Hotel Lisbon, Curio Collection By Hilton as part of the Iberian Peninsula, set to open its doors in Q2, 2024. Located near the Time Out Market and Cais do Sodré it will be part of one of the coolest neighbourhoods in the world.Imagine working for the #1 World’s Best Workplace in a place where you're surrounded by spectacular sights! This is your opportunity to be part of the Hilton legacy in a city that conquers World Travel Awards!This is your chance! We are currently recruiting for our pre-opening Team, including a Restaurant and Bar Manager.@tasteofhilton tasteofhilton.com Manage the budgets and forecasts effectively for your venues, in line with hotel guidelines. Review departmental results - including sales, costs, profit margins, covers, guest satisfaction - and take action to improve performance

·Optimise covers using good revenue management and reservations processes

·Maximise revenue and increase average spend per person through upselling, high customerservice standards, effective training and motivational techniques.

WHO ARE WE LOOKING FOR?

We’re looking for an inspirational leader who is passionate about food and drink, with at least3years’ experience in a similar role.Experience in the local market and hotel chains would be an advantage.

To be successful in this position you will have:

· Commercial focus , with a demonstrated ability to deliver exceptional business performance and results.

· Inspirational leadership and people management skills, experienced in leading, developing and motivating a large team and working effectively with other departments.

·Excellent verbal and written communication skills to deliver a compelling message for the right audience, from team briefings to commercial business presentations to representing the hotel publicly.

· Customer focus , maintaining the highest standards of service and quality to create memorable guest experiences.

·Effective relationship management skills to build good working relationships with key stakeholders, internally and externally, including suppliers and local authorities

· Adaptability and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.

Youwill be also fluent inEnglish and Portuguese, and comfortable using F&B systems and MS Office.

WHAT DO WE OFFER?

·A competitive salary and benefits package

·Worldwide career opportunities

·Access to leadership development programmes and hundreds of courses through Hilton University

·Industry-leading Team Member travel rates through Go Hilton

·Wellbeing initiatives to help you thrive and be your best self

·A workplace to be proud of

·Opportunities to be recognized for being awesome and doing a great job

USEFUL TO KNOW:This position is full-time and may require working weekend and/or evening shifts.

Job: Bars and Restaurants

Title: Restaurant & Bar Manager

Location: null

Requisition ID: HOT0A6K5

EOE/AA/Disabled/Veterans