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Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep.

Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 118 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.

Once you get a glimpse of this one of its kind resort, you know you arrived to a sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show.

Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights?

What will I be doing?

Reservations Supervisor serving Waldorf Astoria Maldives Ithaafushi is responsible for the day-to-day supervision of the Reservations department, monitor and ensure accuracy of Reservations data through quality checks and guiding the Reservations Sales Agents. To assist Reservations Manager in monitoring Reservations Sales Agents Handles and handles guest complaints and assists reservations agents in problem solving techniques.

As Reservations Supervisor, you will be responsible for assisting the Reservations department, whereby your role will include key responsibilities such as:

• Overall look daily tasks and operations of the Reservations Team
• Record requests for accommodation, including from Tour Operators, Travel Agents, OTAs or direct/FIT
• Daily checks for entered reservations and bookings for their accuracy in rate codes, applied rates, promotions and special requests
• Demonstrate teamwork by co-operating and assisting co-workers when necessary
• Acquire a working knowledge of resort, in-house facilities and local information to respond to customer questions in these areas as required.
• Keep up to date information about all available offers and promotions
• Ensure that the Reservations Team are trained/informed and are aware of the resort Policies and Procedures.
• Coaching Reservation Team on how to effectively upsell villas
• Whenever required, handle difficult situations effectively and deal personally with any complaints or concerns from repeat, VIP or high-profile clients
• Ensure that all special requests are handled appropriately by supervising the accuracy of all future reservations
• Handle Private Island reservations
• Keep the Front Office Manager fully informed of all problems or unusual matters of significance so prompt corrective active can be taken when appropriate
• Ensure that the advance bookings correspondence check is completed
• Pre-block all special requests, Repeater or VIP accommodation accurately
• Keep Sales Department informed of group booking status.
• Maximize room revenues through effective yield management and Forecast Meeting discussions
• Communicate the availability charts to all the contracted partners on a weekly basis
• Perform any task deemed necessary by the General Manager, Hotel Manager, Director of Commercial and Reservations Manager for the efficient running of the Commercial Department and the Resort in general

What are we looking for?

A Reservations Supervisor serving Waldorf Astoria Maldives Ithaafushi is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Education

• Qualifications or courses relating to Customer Care, Reservations, and Revenue
• Educated to College level with previous Reservations experience

Experience

• Previous experience (minimum 3 years) of working in a similar role with a Luxury Resort/Hotel
• Proven experience of working to and understanding key functions of Reservations department
• Strong working knowledge of Opera Property Management System
• Proficient in all Rooms Reservations procedures to be a resource when needed

Competencies

• Technical proficiency in Microsoft Office applications (excel spreadsheets, PowerPoint, Word) and related software’s, and Opera
• Demonstrates ability to interact effectively with various levels of management
• Friendly demeanor, positive and enthusiastic attitude with strong customer focus and ability to work independently
• Honesty, integrity, passion for hard work and achieving results and successful outcomes
• Enjoys working collaboratively and is a key team player with a “can do” attitude and thrives on a challenge
• Able to interact effectively, create solutions, influence others and work diplomatically with a wide range of individuals
• Professional approach, clean and well-groomed at all times
• Good understanding of Hilton, its core values, and management structure
• Demonstrates an understanding of Reservations awareness, able to adapt to changing priorities with key judgment and decision-making skills
• Ability to work under pressure at all times
• Ability to multi-task and meet deadlines
• Customer-centric
• Ability to demonstrate working and engaging teams from different cultures
• Strong verbal and written communication skills along with being quality oriented with focus on details
• High performance standards
• Candidate must have a good command of spoken and written English and an additional language will be added advantage

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands (http://jobs.hiltonworldwide.com/our-brands/index.php). Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Call Center and Reservations

Title: Reservations Supervisor - Waldorf Astoria Maldives Ithaafushi

Location: null

Requisition ID: HOT0AC8V

EOE/AA/Disabled/Veterans