Hilton Jobs

Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep.

Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 118 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.

Once you get a glimpse of this one of its kind resort, you know you arrived to a sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show.

Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights?

What will I be doing?

The Wellness Instructor enriches the guest experience with his knowledge in Physical Therapy, Fitness, Health and Nutrition. He or she defines a personalized health program based on the guest's needs and goals and delivers personal training and group classes. The Wellness Instructor ensures all Aqua & Fitness facilities including the water level and temperature of the swimming pool are maintained in the best working and hygienic condition. He / she provides guidance to guests on the safe usage of the aquatic jets and fitness equipment, ensuring guest satisfaction at all times. As the Wellness Instructor, you will be responsible for performing the following tasks to the highest standards:

• Assist and help members or guests who require assistance in the Aqua Wellness Center and Gym.
• Handle all operating issues, towels, inventory, etc.
• Monitor and maintain all equipment in working order.
• Update and maintain skills and product knowledge at all times, providing guests with information and resources regarding health, nutrition and lifestyle issues.
• Evaluate individual’s abilities, needs and physical condition, developing suitable training programs and meet any special requirements.
• Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry.
• Resolve guests’ concerns and implement resolutions by using discretion and judgment.
• Attend trainings where and when required.
• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labour Law and HR guidelines.
• Distribute appropriate discipline when and where required.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Service Manager for follow up, where appropriate.
• Follow-up with all guests to ensure satisfaction with problem resolution.
• Apply Hilton brand standards to every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.
• Ensure, administer and check all operating equipment in the club is working properly, cleaned and kept safely by team members, informing the Health Club Manager and Engineering department when repairs are needed.
• Pass on information effectively, ensuring that all necessary details are communicated to the intended people, any pending action is completed, and guest satisfaction is confirmed.
• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members.
• Obtain needed equipment, facilities, and materials and oversee their use.
• Responsible for the day to day operations of the Health Club, including condition of the facilities, security of the swimming pool and Health Club properties, maintaining an accurate schedule of events and ensuring availability of regular supplies for the Health Club.
• Check and ensure all daily towels, locker keys, engineering, housekeeping and operations checklists are in place and follow up on any issues with the relevant department.
• Ensure the hygiene and cleanliness of the club is maintained to set standards.
• Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment.
• Observe participants and inform them of corrective measures necessary for skill improvement.
• Ensure that the Health Club Manager is aware and up to date of operational issues.
• Be up to date with competitor activities in order to be proactive and create market advantage.

What are we looking for?

A Wellness Instructor serving Waldorf Astoria Maldives Ithaafushi is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Fitness Coach qualifications.
• Aqua Coach qualifications.
• Nutritional qualifications.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to stand, walk and / or sit to continuously perform essential job functions.
• Able to operate gym equipment and swim.
• Able to work under pressure and deal with stressful situations during busy periods.
• Able to effectively deal with internal and external customers with tact and diplomacy, collect and analyze accurate information and resolve conflicts.
• Able to work under pressure and deal with stressful situations during busy periods.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Spa, Health Club, Recreation

Title: Wellness Instructor - Waldorf Astoria Maldives Ithaafushi

Location: null

Requisition ID: HOT0A8QQ

EOE/AA/Disabled/Veterans