Hilton Jobs

Join us in creating a legacy within a brand you can stay inspired with a team that will become family ! The newestConrad Hotel (https://www.hilton.com/en/hotels/orlcici-conrad-orlando/)in Hilton’s luxury portfolio is open inOrlando.

As one of the most celebratedopenings, be part of the legacyasa Guest Service Agent !

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Why join the Conrad brand ?

The modern luxury concept empowers you to deliver:

Personalized service with authenticity and passion

Impactful experiences

Creativity in our products and services

Personalized service with authenticity and passionImpactful experiencesCreativity in our products and services

Inspired by nature and fashioned for adventure, Conrad Orlandosits on the 1,100-acreEvermore Orlando Resort (https://evermoreresort.com/?gclid=CjwKCAjwrranBhAEEiwAzbhNtWOg01kK5RlkAWN1cwwiZB5K82RkNJ4InttHeoxfpozL41NGFDiQyhoC1Y4QAvD\_BwE)bordering Walt Disney World with a 20-acre tropical beach and8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating.

The stunning resort will feature433 rooms(to include 51 impeccably designed suites and 10 spacious family suites),65,000 square feetof meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets.This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar,marketplaceand in-room dining.

Classification: Part-Time

Shift: Various – must be available to weekdays, weekends, and holidays.

Want to learn more? News Release on Conrad Orlando

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking#1 World's Best Workplace by Great Place To Work & FortuneWe support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through
• Medical Insurance Coverage –for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)  
• Go Hilton travel discount program 
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs

Medical Insurance Coverage –for you and your familyMental Health ResourcesBest-in-Class Paid Time Off (PTO)  Go Hilton travel discount program Supportive parental leaveMatching 401(k)Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discountDebt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)Career growth and development Team Member Resource GroupsRecognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

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Job: Guest Services, Operations, and Front Office

Title: Guest Service Agent (Part-Time) - Conrad Orlando

Location: null

Requisition ID: HOT0AINU

EOE/AA/Disabled/Veterans