Hilton Jobs

Hilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.

And, we strongly believe that our Team Members are more than just “employees”.

Thrive at Hilton embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a Purpose , and creating the most optimal work experience for them as an individual.

Go Hilton , our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.

Join us now and enjoy the Hilton experience for yourself.

A Assistant Guest Relations Manager supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience.

What will I be doing?

As Assistant Guest Relations Manager, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. The Assistant Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests
• Manage special room assignments and suite occupancies
• Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms
• Ensure all VIP room standards are met and amenities are in place before arrival
• Manage the Guest Relations Desk in the hotel lobby
• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
• Maintain inventory of Guest amenities
• Demonstrate current knowledge of all hotel products and services
• Offer a professional manner with an emphasis on hospitality and Guest service

What are we looking for?

A Assistan Guest Relations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow:

• Minimum of 5 years as a Guest Relation / Customer Care Executive in the hospitality Industry.

• University graduate / hotel management / hotel school diploma (diploma in Public Relation advantageous).

• Neat in appearance and in good health.

• Good communication skills.

• Pleasing, charming, honest, possess a sense of humor, have the right attitude and is physically fit.

• Have a good command over verbal and written Mandarin and English language to meet business needs.

• A basic knowledge on any additional foreign languages will be advantageous.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Assistant Guest Relations Manager

Location: null

Requisition ID: HOT0ARKI

EOE/AA/Disabled/Veterans