Job Information
Hilton Guest Relations Manager in Sydney, Australia
Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members!
Why you’ll love working for Hilton!
Access to the world’s best Team Member Travel Programwithhighlydiscounted rates
Discounts of up to 25-50% on products and services in participating Hilton outlets
Comprehensive training and support for your new role
Access to Hilton University training, offering more than 3000 learning programs
Extensive range of career development opportunities
Discounts of up to 25-50% on products and services in participating Hilton outletsComprehensive training and support for your new roleAccess to Hilton University training, offering more than 3000 learning programsExtensive range of career development opportunities
What will you be doing?
Leading the way with your passion for Hospitality and Customer Service you willbe responsible formentoring and coaching the team of Guest Service Agents. You will also manage the shift, ensuring check-in, check-out and related services are provided to guests with exceptional service.
Assist the Assistant Front Office Manager with the management and support of daily Front Office Operations
Manage and support the Front Office team, ensuringthat brandstandards areand guest expectations are exceeded
Handle guest requests,inquiriesand complaints promptly
Handle any management issues or emergencies that arise,recordand resolve as necessary
Maximise sales revenues through up-selling and marketing programs within the department
Maintain knowledge of hotel products, services,policiesand emergency procedures
Ensure your teammaintainsa professional manner and are up to date with VIP guest movements, hotel events, localattractionsand activities
Manage and support the Front Office team, ensuringthat brandstandards aremetand guest expectations are exceededHandle guest requests,inquiriesand complaints promptlyHandle any management issues or emergencies that arise,recordand resolve as necessaryMaximise sales revenues through up-selling and marketing programs within the departmentMaintain knowledge of hotel products, services,policiesand emergency proceduresEnsure your teammaintainsa professional manner and are up to date with VIP guest movements, hotel events, localattractionsand activities
What are we looking for?
Tobe successful inthis role, you should havea positiveattitudeand the following experience and skills:
A minimum of 2 years of Front Office supervisory experience in the hotel, leisure,fastfoodand/or retail sector
Fluent in the English languagein order tocommunicate professionally with guests and team members, both in person and over the telephone
Excellent leadership, inter-personal, training and development skills
A passion for delivering exceptional guest experiences
Computer literate
Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
Well-presented,organisedand calm personality
Fluent in the English languagein order tocommunicate professionally with guests and team members, both in person and over the telephoneExcellent leadership, inter-personal, training and development skillsA passion for delivering exceptional guest experiencesComputer literateDemonstrated ability to resolve problems and conflict, and work efficiently under pressureWell-presented,organisedand calm personality
Tobe successful inthis role, you should havea positiveattitudeand the following experience and skills:A minimum of 2 years of Front Office supervisory experience in the hotel, leisure,fastfoodand/or retail sectorFluent in the English languagein order tocommunicate professionally with guests and team members, both in person and over the telephoneExcellent leadership, inter-personal, training and development skillsA passion for delivering exceptional guest experiencesComputer literateDemonstrated ability to resolve problems and conflict, and work efficiently under pressureWell-presented,organisedand calm personality
Travel the world and grow your career with Hilton
Hilton has been recognisedas the Number 1Great Place to Work®Institutein the World
Job: Guest Services, Operations, and Front Office
Title: Guest Relations Manager
Location: null
Requisition ID: HOT0AQ3Y
EOE/AA/Disabled/Veterans