Hilton Jobs

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Sales Manager assists the Director of Sales in leading and supervising the Sales Team. He / she oversees and directs all aspects of the negotiation and coordination process as well as the successful handling of Corporate / FIT / M.I.C.E. / Social / Tour & Travel events as assigned. This role leads the Sales team to ensure smooth operation of the department to maximize business opportunities and deliver the highest service standards.

What will I be doing?

As the Sales Manager, you will be responsible for performing the following tasks to the highest standards:

• Complete the relevant Hilton University courses promptly and pass the tests.

• Be familiar with hotel product knowledge and related activities.

• Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.

• Complete sales targets and related tasks set by the hotel.

• Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan.

• Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.

• Produce quotations efficiently, send contracts to customers and follow-up promptly.

• Show clients around the hotel.

• Operate the hotel reservation system to book rooms, banquet venues, etc.

• Send the team’s work order promptly and ensure that the relevant departments receive relevant information.

• Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.

• Recommend other hotel chains within the group to clients.

• Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations.

• Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager.

• Welcome key customers, team leaders and VIPs to the hotel when they arrive.

• Motivate and train department employees and ensure that they perform well.

• Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting.

• Handle guest feedback or complaints.

• Maximize sales at all times and effectively forecast team and banquet revenue.

• Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts.

• Actively participate in the development of marketing plans and collaborate to achieve budgets.

• Conscientiously perform assigned tasks and special tasks.

• Design new hotel products in advance according to market demand, set sales targets, and be responsible for related publicity and sales.

• Organize regular customer experience in the hotel, or organize team building with important / potential customers, maintaining and developing customer relations.

• Regularly analyze the composition of tourist source cities, formulate development plans and expand channels.

• The department reserves the right to change or supplement the job description if necessary.

说明 - 外部

销售经理需负责培养销售团队，开发销售计划，促进会议设施空间与客房的销售，从而使收入最大化。

我的具体职责是什么？

作为销售经理，您将与会议与活动(C & E)销售部门展开合作，通过会议设施空间与客房的销售活动，最大化获利机会。销售经理将直接负责按最高标准执行以下任务：

·尽可能增加所有会议与活动的获利机会

·审查销售及其他创收业务计划，查找不足，确保提前采取措施，充实酒店与会议空间的接待能力，达到预定目标

·为酒店战略献计献策，管理部门，从而使团队成员以战略为指针

·洞悉竞争激烈的市场，采取适当方法，确保酒店在当地市场中保持竞争优势

·确保有效培养销售团队，营造崇尚高品质标准和主动销售的文化

·高效工作，与酒店同事建立良好人际关系

资格 - 外部

我们寻找什么样的人才？

希尔顿销售经理始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准：

·激励销售团队超越期望的良好领导能力

·良好的分析能力，以了解关键业务指标和竞争趋势，并采取应对措施

·出色的销售能力

·向其团队传授销售技巧的愿望

·良好的组织与计划能力

·大专学历，或其他大学学位优先考虑

服务于希尔顿将会如何？

希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌.延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景‘’让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意”团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们的惊人的团队成员的是希尔顿的核心所在！

What are we looking for?

A Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Hospitality: Volunteer to provide unparalleled hospitality.

• Integrity: Do what you should do all the time.

• Leadership: Strive to be a leader in both your industry and your community.

• Teamwork: Actively promote teamwork spirit in all work.

• Ownership: take responsibility for your actions and make decisions.

• Now: Operate with urgency and discipline.

• Junior College degree.

• At least 3 years of relevant experience in international hotel chains.

• Good English and Chinese reading and writing skills to meet business needs.

• Good communication skills.

• Able to work under strong pressure.

• Understand local customers and have strong market analysis ability.

• Have certain customer resources.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

我们寻找什么样的人才?

希尔顿销售经理始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:

• 诚挚待客： 自愿全心全意为宾客提供无与伦比的绝佳体验

• 正直诚信： 时时刻刻为所应为

• 领导核心： 力争在业界和所在社区都位居领导地位

• 团队合作： 所有工作中积极发扬团队合作精神

• 主人翁精神：勇于为自己的行动负责并敢于做出决定

• 即时行动： 以刻不容缓的态度和纪律运营

• 大学专科。

• 具有至少三年在国际连锁酒店的相关经验。

• 良好的中英文读写能力。

• 具有良好的沟通技巧。

• 能在强压下胜任工作。

• 了解本地客户的情况并具有很强的市场分析能力。

• 拥有一定的客户资源。

服务于希尔顿将会如何?

希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌. 延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景 “让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意” 团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！

Job: Sales

Title: Sales Manager/销售经理

Location: null

Requisition ID: HOT09UK2

EOE/AA/Disabled/Veterans