Hilton Jobs

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Senior Sales Manager assists the Director of Sales in leading and supervising the Sales Team. He / she oversees and directs all aspects of the negotiation and coordination process as well as the successful handling of Corporate / FIT / M.I.C.E. / Social / Tour & Travel events as assigned. This role leads the Sales team to ensure smooth operation of the department to maximize business opportunities and deliver the highest service standards.

What will I be doing?

As the Senior Sales Manager, you will be responsible for performing the following tasks to the highest standards:

• Complete the relevant Hilton University courses promptly and pass the tests.

• Be familiar with hotel product knowledge and related activities.

• Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.

• Complete sales targets and related tasks set by the hotel.

• Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan.

• Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.

• Produce quotations efficiently, send contracts to customers and follow-up promptly.

• Show clients around the hotel.

• Operate the hotel reservation system to book rooms, banquet venues, etc.

• Send the team’s work order promptly and ensure that the relevant departments receive relevant information.

• Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.

• Recommend other hotel chains within the group to clients.

• Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations.

• Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager.

• Welcome key customers, team leaders and VIPs to the hotel when they arrive.

• Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting.

• Handle guest feedback or complaints.

• Maximize sales at all times and effectively forecast team and banquet revenue.

• Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts.

• Actively participate in the development of marketing plans and collaborate to achieve budgets.

• Assist the Director of Sales to allocate daily work effectively according to the Sales team structure.

• Coach the Sales team to always ensure that quality services and products are delivered to customers.

• Lead the Sales team to achieve departmental goals.

• Chair and attend meetings as needed.

• Assist the Director of Sales in recruiting, selecting and training employees to maintain team vitality and stability.

• Conscientiously perform assigned tasks and special tasks.

• The department reserves the right to change or supplement the job description if necessary.

希尔顿在全球100多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。

如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。

高级销售经理需协助销售总监领导销售部门。他/她督导并管理所有谈判过程，同时需成功的跟进所分派的公司、散客、会务、社会活动、旅游团队等各项活动。领导销售团队通过准确、快速的服务使收入最大化，同时给客户以最高标准的服务。

我的具体职责是什么 ?

作为高级销售经理，您将应以最高标准完成以下任务：

•按时完成希尔顿大学相关课程学习，并确保通过测试。

•熟悉了解酒店产品知识，以及相关活动。

•负责酒店所有产品的宣传与销售工作，包括但不限于客房，餐饮，宴会，等。

•完成酒店设定的销售目标及相关任务。

•制定销售计划并得到销售总监或商务总监的批准，按照计划实施对所负责的地区或行业的客户进行维护及开发，通过电话销售，当面拜访等形式了解客户需求并最终达成销售。

•高效地制作完成报价，合同并发送给客户并及时跟进。带领客户进行酒店参观。

•操作酒店预订系统对房间及宴会场地等进行预定。

•及时发送团队工作单，宴会工作单同时确保相关部门接收到相关信息。

•与所负责的客户建立良好关系，维持客户资料的更新并及时将客户需求与反馈反映给酒店。

•向客户推荐集团内其他连锁酒店。

•主动收集市场及行业信息与销售团队其他成员分享，抓住商机并最终转换为生意确认下来。

•了解并熟悉竞争对手的所有产品信息，包括主要客户及其产量、酒店客房、餐饮、会务相关促销信息等，并及时反馈信息给商务发展总监/销售部总监/高级销售经理。

•在主要客户、团队负责人及贵宾到店时欢迎其光临或入住酒店。

•通过定期的会议，确保销售团队与酒店运作团队有效的沟通，并协助宴会销售部或运营部跟进宴会或会议中发生的事件。

•处理客人的反馈或投诉。

•无论何时，最大化增加销售额，并对团队及宴会收入进行有效的预测。

•根据需要在销售经理或销售主任制定团队报价或合同时进行必要的监督和指导。

•积极参与市场计划的制定并协作达到预算。

•根据销售团队架构来协助销售总监分配对日常工作进行有效分配。

•指导销售团队，总是确保将高质量的服务和产品提供给客户。

•领导销售团队达到部门目标。

•在需要时主持并参加会议。

•协助销售总监招募，选择，培训员工保持团队的活力与稳定。

•认真履行所分配的工作和特殊任务。

•如有必要，该部门有权更改或补充该职位描述。

What are we looking for?

A Senior Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Hospitality: Volunteer to provide unparalleled hospitality.

• Integrity: Do what you should do all the time.

• Leadership: Strive to be a leader in both your industry and your community.

• Teamwork: Actively promote teamwork spirit in all work.

• Ownership: take responsibility for your actions and make decisions.

• Now: Operate with urgency and discipline.

• College degree.

• 3 years or above hotel sales and related experience.

• Good English and Chinese reading and writing skills to meet business needs.

• Good communication, organization and presentation skills.

• Able to work under strong pressure.

• Understand local customers and have strong market analysis ability.

• Have certain customer resources.

• Able to lead by example.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

我们寻找什么样的人才 ?

希尔顿高级销售经理始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:

•诚挚待客：自愿全心全意为宾客提供无与伦比的绝佳体验

•正直诚信：时时刻刻为所应为

•领导核心：力争在业界和所在社区都位居领导地位

•团队合作：所有工作中积极发扬团队合作精神

•主人翁精神：勇于为自己的行动负责并敢于做出决定

•即时行动：以刻不容缓的态度和纪律运营

•大学专科。

•有三年或以上酒店销售及相关经验。

•良好的中英文读写能力。

•良好组织及展示技巧，具有良好的沟通技巧。

•能在强压下胜任工作。

•了解本地客户的情况并具有很强的市场分析能力。

•拥有一定的客户资源。

•具有以身作则的能力。

服务于希尔顿将会如何 ?

希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌.延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景“让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意”团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！

Job: Sales

Title: Senior Sales Manager/高级销售经理

Location: null

Requisition ID: HOT09UBU

EOE/AA/Disabled/Veterans